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FAQ The Crooked Key 2018-02-02T13:40:05+00:00

FREQUENTLY ASKED QUESTIONS ABOUT OUR STEAMBOAT SPRINGS ESCAPE ROOMS

Which game is best? Paul DeCrette 2018-01-27T18:20:45+00:00

All games at The Crooked Key are good! Seriously, read our reviews.  But which game is best depends on your group size, experience, and interests.  This page gives you a good overview of each game’s features ranked side-by-side.  Questions?  Just reach out and we’re happy to help you pick.

Are escape rooms fun? Paul DeCrette 2018-01-27T18:19:51+00:00

All escape rooms are not created equal.  But we can tell you with certainty that visitors to The Crooked Key have fun.  Fun is our primary goal in creating our games and is the overriding word used to describe the experience.  Don’t take our word for it; read our player reviews. Even the most apprehensive visitors leave with smiling faces!

How much does it cost? Paul DeCrette 2018-01-27T18:14:42+00:00

Escape games at The Crooked Key cost $35 per player, per game. The entire visit typically lasts 60-90 minutes. You won’t be able to stop thinking about and talking about the game for days.  The memories you create will last a lifetime. Our goal is to give you a fun, 5-star experience, and if you feel we have not lived up to that promise, we are happy to make it right for you, including offering you a refund. If you have any doubts about the value of the experience, please read our player reviews.

Am I really locked in a room? Paul DeCrette 2016-11-04T09:26:12+00:00

You can always go out the way you came in, so safety is never an issue. But the goal of the game is to escape, so the exit door is indeed locked. Every game is monitored on closed circuit video with two-way audio. You can always ask The Crooked Key gamemaster for assistance.

Can we bring kids? Paul DeCrette 2018-01-27T15:13:00+00:00

We designed The Crooked Key games to be family-friendly, but escape room puzzles are geared toward adults and young adults. Here are some guidelines:

  • 7 and under – Puzzles are challenging and not designed for young children under 8. Kids this age will likely be more of a distraction than a help. They do tend to have fun finding hidden objects and playing with props, however. Therefore, if you would like to book the entire room (you must book all 8 spaces*), babies and small children are more than welcome, and you will likely all have a blast. *Please note: If you have a child 7 or under, and do not want to book the entire room, please call us.  We can almost certainly accommodate you at a non-peak game time.
  • Ages 8-11 – We want everyone who plays to have fun. Therefore, our policy is that at least one adult play with kids under 12.  And honestly, the more adults the better to help guide them and help them feel successful. Children this age are good at noticing things and working with locks. They often make connections adults do not…  ahhh, young minds!  It is recommended, but not required, that families with children under age 12 book the entire room, as you likely enjoy your children more than strangers, and the gamemaster can offer special accommodations to make the game fun for everyone in your group. You know your children best; please do not subject strangers to wild or misbehaving children.
  • Ages 12 to 17 – Young adults ages 12 through 17 can participate alone. Please have a parent or guardian sign our waiver and bring it with you.

 

Do you have any gameplay tips? Paul DeCrette 2016-11-04T09:26:49+00:00

Sure! The Crooked Key gamemasters compiled this advice:

  • Separate and search! There is plenty to find. Work together, but don’t stay huddled together waiting for the loudest person to do something.
  • Communicate… if you find something, let others know. This helps everyone make connections, which is critical.
  • Distinct objects in the room generally have a purpose. There are some props, but no intentional red herrings.
  • Keep the clues handy and organized in case you need to revisit them.
  • There are no clues hidden in any lamps, electrical outlets, plugs or cords. Be safe.
  • There is no excessive force or extreme physical exertion required, so be gentle.
  • Do not tear down the walls or break apart furniture. Please respect our space.
  • Do not bring in tools such as screwdrivers or knives. They just aren’t necessary.
  • There is no need for a smartphone. You will have all the information you need to escape the room in the room.
  • Double check each other’s answers and searches if you get stuck!
  • If you get stuck and are no longer having fun, ask for a clue from the gamemaster.
  • Don’t be afraid to be silly! This is a game – have FUN!
Do I need a reservation? Paul DeCrette 2018-01-27T15:18:22+00:00

Subject to availability, walk-ins are welcome at The Crooked Key, but reservations are strongly recommended to guarantee your place.  We sometimes close if games are not booked.  You can book online.

How far in advance should I book? Paul DeCrette 2018-01-27T15:16:04+00:00

The Crooked Key recommends booking as far in advance as possible to ensure your desired game, date, and time are available. We sometimes close if games are not booked.  Walk-ins are welcome, subject to availability.  You can cancel for a full refund up to 48 hours in advance of your reservation.  If you would like to reserve a game time outside of our normal gaming hours, contact us. We will accommodate you if we can, but you will likely need to book the entire room.

Do you offer gift certificates? Paul DeCrette 2016-11-04T09:28:04+00:00
Can I play alone? Paul DeCrette 2018-01-27T15:19:34+00:00

The Crooked Key’s escape games will not be fun alone and many puzzles require two or more people.  You will need to book at least two slots for an open game time, so bring a friend if possible.  Alternatively, book a timeslot with some spaces already filled. More people is just more fun, and you have a better chance of escaping. The gamemaster will do his/her best to make strangers feel comfortable with each other before the game starts, so have an open mind and embrace the opportunity to meet new people.

Can just two people play? Paul DeCrette 2016-11-04T09:28:46+00:00

Two people can play all escape games at The Crooked Key. That said, the games are optimized for four or more, so we encourage you to bring friends or book a timeslot with some spaces already filled whenever possible. More people is just more fun, and you have a better chance of escaping. The gamemaster will do his/her best to make strangers feel comfortable with each other before the game starts, so have an open mind and embrace the opportunity to meet new people. If you want to play with just two people, you will need to take your chances that nobody else books with you; book the entire room to ensure you do not get paired with others.

Can I bring extra people? Paul DeCrette 2016-11-04T09:29:07+00:00

If you’ve booked the entire room, you may bring and play with up to 8 people. If you’ve only booked some of the slots, you should check availability and buy additional tickets. Contact The Crooked Key if you have questions.

Can you accommodate more than 8 people? Paul DeCrette 2018-01-27T15:21:08+00:00

Each of The Crooked Key games comfortably holds 8 bodies. If you want to squeeze more than 8 people into one room, please reach out. If you want to reserve more than one room and start games simultaneously, please contact us as far in advance as possible.  We routinely accommodate groups of up to 25 at the same time.   

Will I be playing with strangers? Paul DeCrette 2016-11-04T09:30:17+00:00

The Crooked Key’s games are optimized for four or more, so we encourage you to bring friends or book a timeslot with some spaces already filled whenever possible. More people is just more fun, and you have a better chance of escaping. The gamemaster will do his/her best to make strangers feel comfortable with each other before the game starts, so have an open mind and embrace the opportunity to meet new people. If you want to play with just your group, you will need to book the entire room or take a chance that others do not book into your same game time.

Are animals or pets allowed? Paul DeCrette 2016-11-04T09:30:55+00:00

Service animals are always welcome at The Crooked Key; any other pet is not. This includes purse pets. Thanks for your cooperation.

Do you serve alcohol? Paul DeCrette 2016-11-04T09:31:22+00:00

While that sounds like a great idea, the answer is no. We do not have a license to serve alcohol. Food and beverages are not allowed in the game rooms, and would inhibit your ability to use your hands and move around while playing. A celebratory drink or meal can be enjoyed afterwards at one the two adjoining restaurants, literally steps from our entrance. If a small child needs water or a snack, that’s more than likely OK, but mention it to us in advance.

 

 

Can we bring outside food or beer/wine? Paul DeCrette 2016-11-04T09:31:51+00:00

While that sounds like a great idea, the answer is no. Food and beverages are not allowed in the game rooms, and would inhibit your ability to use your hands and move around while playing. A celebratory drink or meal can be enjoyed afterwards at one the two adjoining restaurants, literally steps from our entrance. If a small child needs water or a snack, that’s more than likely OK, but mention it to us in advance.

What if you are booked and I really, really want to visit? Paul DeCrette 2018-01-27T15:22:26+00:00

If we are fully booked, and you would like to reserve a time outside of The Crooked Key’s normal gaming hours, contact us. We will accommodate you if we can, but you will likely need to book the entire room.

Can I buy additional tickets for the same game/time? Paul DeCrette 2016-11-04T09:32:59+00:00

Purchasing additional tickets is subject to availability. Simply navigate to The Crooked Key booking page and check. Contact us if you get stuck, or if we’ve already closed online booking for your game time and we’ll do our best to accommodate you.

How do I reschedule or cancel? Paul DeCrette 2016-11-04T10:10:19+00:00

Please contact The Crooked Key 48 hours or more in advance of your reservation time and request a new reservation or a full refund. If you cancel within 24-48 hours of your reservation, we will attempt to reschedule you or issue a 50% refund at your request. If you cancel within 24 hours, there is no refund unless we can fill your spot with a new player; we’ll open up the space when you notify us.

Are there medical limitations? Paul DeCrette 2016-11-04T09:33:46+00:00

While The Crooked Key escape games are generally safe, please consult a doctor if you have questions about this type of activity and your unique medical condition.

Is the space wheelchair accessible? Paul DeCrette 2018-01-27T15:25:12+00:00

The Crooked Key entrance is at ground level and all common areas, including the restroom, are ADA-accessible. Escape from the Old West is ADA-compliant, and accommodations for wheelchairs in our other two games can be made, but please let us know in advance so we can go over the details with you. If you have other special requirements, requests, or limitations, please email or call with details and we will do our absolute best to accommodate you.

What if I am running late? Paul DeCrette 2017-01-08T22:08:05+00:00

We ask that you arrive at your scheduled reservation start time. If you are running late and you have the entire room reserved, you can start the game late but may not have the full hour to complete it. If you are running late and you are grouped with others, the game will likely have already started on time and you will not be permitted to enter the room late.  The Crooked Key is in a really cool walking district with fantastic restaurants, shops, and bars. Plan on arriving downtown early so you can stroll over and be on time.

Do I need to be good at puzzles or games? Paul DeCrette 2016-11-04T09:35:15+00:00

No! Anyone with an open mind will have fun at The Crooked Key. You will be engaging your senses, searching for hidden clues, and working together. Everyone has unique strengths. And if you are struggling, the gamemaster may offer you a clue (or two or three!) and get you moving in the right direction. 

Where can I park? Paul DeCrette 2016-11-04T09:35:36+00:00

The Crooked Key is conveniently located downtown, but there is no designated parking. If you drive, plan on an early arrival and park near 5th Street and Lincoln Ave, the main street through town. Most hotels also offer free downtown shuttle service. You may also consider taking the free city bus Red Line which stops at 5th Street. You can also Uber, walk, or bike.

What should I wear? Paul DeCrette 2016-11-04T09:35:57+00:00

No special equipment is necessary at The Crooked Key; come as you are! You may be more comfortable in casual shoes, but the most activity you will be engaging in may be squatting down to get a closer look at something. If you wear reading glasses, bring them.

How long is each game? Paul DeCrette 2017-01-08T22:10:05+00:00

You should arrive at your scheduled reservation time, which is 15 minutes before the target game start time.  This allows you time to assemble your group and use the restroom, and allows the gamemaster to brief you. Your game may start without you or be cut short if you are not on time. Once the game begins, it lasts one hour (or sooner if you escape). Afterward, The Crooked Key gamemaster will debrief your group and take a photo. The entire visit typically lasts 60-90 minutes.

Are there video cameras in the rooms? Paul DeCrette 2016-11-04T09:36:51+00:00

Yes. Cameras are used by The Crooked Key gamemaster to monitor your live experience, provide clues and assistance as necessary, and generally ensure you have a good time.

Are your escape games scary? Paul DeCrette 2018-01-27T15:29:17+00:00

While the term “escape room” may illicit a reaction of fear or anxiety, our games are fun first and foremost. All of The Crooked Key games are family friendly.  The door is always unlocked and you are free to leave at any time.  Flashover involves low lighting, loud noises, and special effects that could scare small children.  Taphophobia has a darker theme and some mild jump scares, but is still appropriate for mature children.  The games are designed to be exciting and engage your senses.  Contact us if you have concerns.

Why would I want to escape from a room for fun? Paul DeCrette 2016-11-04T09:37:50+00:00

The Crooked Key provides a great entertainment activity before or after dinner or during a needed ski break. You can visit us during your downtown shopping stroll or before you and your friend go out for drinks. Our escape rooms are games first and foremost; they are designed to be fun! Even the most apprehensive first-time players typically leave with big smiles. Take a chance; you’ll make a memory and have fun. We promise.

Do you offer corporate or team building events? Paul DeCrette 2018-01-27T15:31:35+00:00

Escape games are ideal for team building. Communication and teamwork is key, and individual strengths can be celebrated. Each of The Crooked Key games holds 8 bodies. We can split your group and run side-by-side and/or back-to-back games.  And an optional, light-hearted group debriefing at your location is included for larger groups.  Finally, if you want to schedule games outside of normal hours, please contact us well in advance. We will do our best to accommodate you.

Can you help us celebrate a birthday/anniversary/bachelorette party? Paul DeCrette 2017-04-03T17:25:01+00:00

An escape game at The Crooked Key can be an awesome part of your plans! That said, we do not have private party space or a license to serve alcohol. If you reach out to us in advance, we would be happy to customize a puzzle in one of the rooms for the special person you are celebrating. If you want to include something physical (like a gift or a ring!), please arrange to drop it off beforehand. The florist next door can also arrange for fresh flowers; let Gina know your game time and she will get them to us. These special customizations always make for a memorable experience. For these special events, we suggest booking the entire room so you are not paired with strangers.  Please note that our puzzles are designed for adults and young adults; while a few accommodations can be made for younger parties, we do not suggest birthday parties for children under 12.