IT’S ALL ABOUT FUN!

You may be paired with other players unless you book six or more tickets. Parties with children 6 and under must book a private room. Parents of children ages 7-11, please use your judgement when deciding to book with other players; book the entire room if you are unsure. Young adults ages 12 through 17 can participate alone with signed waivers.

If you cannot make your game, please contact The Crooked Key 48 hours or more in advance of your reservation time and request a new reservation or a full refund. If you cancel within 24-48 hours of your reservation, we will attempt to reschedule you or issue a 50% refund at your request. If you cancel within 24 hours, there is no refund unless we can fill your spot with a new player; we’ll open up the space when you notify us.

The safety of our staff and guests is our first priority. The Crooked Key may refuse to allow you to play if the influence of drugs or alcohol is disrupting the game or causing guest or staff discomfort.

An escape game at The Crooked Key can be an awesome part of your plans! If you reach out to us in advance, we would be happy to customize a puzzle in one of the rooms for the special person you are celebrating or possibly tailor something to your event. If you want to include something physical (like a gift or a ring!), please arrange to drop it off beforehand. The florist next door can also arrange for fresh flowers; let Gina know your game time and she will get them to us. These special customizations always make for a memorable experience. For these special events, we suggest booking six or more tickets so you are not paired with strangers.